A new white paper on Shared services implementation by Dr Stephen Grey, Associate Director, has just been published in the Resources section of our web site.

While it is a common belief that shared services lead to more efficient business outcomes, assessing the benefits and costs can be challenging. Straightforward risk management, informed by an understanding of the common pitfalls associated with shared services, can improve the chances of success. This white paper sets out some of the factors arising in design, procurement and transition to operation that can affect any shared services project and the realisation of the benefits it should deliver.